Terms & Conditions

Last updated: 29 July 2026

These Terms and Conditions ("Terms") govern the supply of goods and services by Tuckbox to you ("you", "the Customer"). Please read them carefully. By requesting a quote, placing an order, using our online flatpack portal, or accepting goods or services from us, you agree to be bound by these Terms.

In these Terms, "Tuckbox", "we", "us" or "our" means TUCKBOX DESIGN PTY. LTD. ABN 45 162 121 888, trading as Tuckbox, of 2/87 Merola Way, Campbellfield, Victoria.

 

1. About these Terms

1.1 These Terms apply to all quotes, orders, and agreements between Tuckbox and the Customer for custom cabinetry, joinery, flatpack components, design services, delivery, assembly, and installation, unless we have agreed different terms with you in writing.

1.2 Where you place an order through our flatpack portal (tuckboxtrade.com.au), any additional terms displayed on that portal also apply. If there is any inconsistency, the terms specific to the portal order prevail for that order.

1.3 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or the Australian Consumer Law and Fair Trading Act 2012 (Vic) that cannot lawfully be excluded.

 

2. Quotes and pricing

2.1 Quotes are based on the information, drawings, measurements and specifications you provide, and on a site inspection where one is carried out.

2.2 A written quote is valid for the period stated on the quote. After that period we may need to re-quote, as material and hardware prices can change.

2.3 Quotes are estimates of the agreed scope. If the scope changes, or if site conditions, measurements or your selections differ from those the quote was based on, the price may be adjusted. We will confirm any variation with you before proceeding (see clause 8).

2.4 Prices for goods shown on the flatpack portal are as displayed at the time of order. We make every effort to ensure pricing is accurate, but where a genuine error occurs we may correct it and will contact you before processing the affected order.

2.5 Prices are in Australian dollars and include GST. Delivery, assembly and installation are charged separately unless expressly included in your quote.

 

3. Orders and acceptance

3.1 A binding agreement is formed when you accept our quote in writing (including by email) and, where a deposit is required, pay that deposit; or, for portal orders, when we confirm your order.

3.2 Custom and made-to-order items are manufactured to the specifications, dimensions, materials and finishes confirmed in your order. Once manufacture has commenced, changes may not be possible or may incur additional cost.

3.3 It is your responsibility to check that all details in the confirmed order — including dimensions, quantities, materials, finishes, hardware and layout — are correct before manufacture begins.

 

4. Custom goods, flatpacks and measurements

4.1 Our cabinetry, joinery and flatpack components are cut, edged and made to order to your specifications. They are not held as stock and are not suitable for resale to another customer.

4.2 Where you supply measurements (for example, for a flatpack or supply-only order), you are responsible for their accuracy. We manufacture to the figures provided and are not liable for items that do not fit due to incorrect measurements supplied by you.

4.3 Where Tuckbox carries out an on-site measure as part of the agreed scope, we are responsible for the accuracy of that measure, subject to the site remaining in the condition inspected.

4.4 Timber, veneers, laminates and other natural or manufactured materials vary in grain, colour, texture and finish between batches. Samples and images are indicative only. Minor variation is a normal characteristic of these materials and is not a defect.

 

5. Payment

5.1 A deposit is payable to confirm your order and commence manufacture. The deposit amount and the timing of the balance are set out in your quote.

5.2 Portal orders are payable in full at the time of order unless trade account terms have been agreed with you in writing.

5.3 We accept payment by card. Goods and completed work remain our property until paid for in full (see clause 9).

5.4 Deposits for custom and made-to-order goods are used to secure materials and production time and are non-refundable to the extent permitted by law, except where you have a right to a remedy under the Australian Consumer Law.

5.5 If any amount is overdue, we may suspend delivery, assembly or installation, and may recover reasonable costs of recovery.

 

6. Delivery and collection

6.1 We deliver to site or make goods available for collection from our Campbellfield premises, as agreed.

6.2 Delivery timeframes and lead times are estimates made in good faith. We are not liable for delays caused by supplier lead times, material availability, or events beyond our reasonable control (see clause 12), but we will keep you informed.

6.3 You must ensure the delivery location is safe and accessible and that someone authorised is available to receive goods. Re-delivery or waiting time caused by inaccessible sites or missed appointments may be charged.

6.4 Please inspect goods on delivery or collection and let us know promptly if there is any visible damage, shortage or error so we can put it right.

6.5 Risk in the goods passes to you on delivery or collection.

 

7. Assembly and installation

7.1 Where assembly or installation forms part of the agreed scope, we will perform it with due care and skill.

7.2 You are responsible for ensuring the site is ready — including that surfaces are square, level and structurally sound, and that plumbing, electrical, gas and other services are available, correctly positioned and installed by appropriately licensed trades where required. Additional work required to remedy site conditions is not included unless quoted.

7.3 Certain building, plumbing, electrical and gas work must be carried out by registered or licensed practitioners. Where such work falls outside our scope, it is your responsibility to arrange it. Where domestic building work is involved, additional contract, registration and insurance requirements under Victorian law may apply and will be addressed separately in writing.

7.4 We are not responsible for the condition of existing structures, cabinetry or fixtures, or for concealed defects not reasonably apparent at the time of installation.

 

8. Variations

8.1 Any change to the agreed scope, specifications, materials or finishes must be agreed in writing. A variation may affect price and timeframes, and we will confirm these with you before carrying out the varied work.

 

9. Title and risk

9.1 Risk in goods passes to you on delivery or collection.

9.2 Title in goods does not pass to you until we have received payment in full. Until then, you must store the goods so they are identifiable as ours, and we may recover them if payment is not made.

 

10. Your consumer guarantees

10.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or services.

10.2 If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

10.3 If a good has a major failure, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time; if this is not done, you may seek a refund.

 

11. Returns and refunds

11.1 Because custom cabinetry, joinery and flatpack components are made to your order and specifications, we are not able to offer refunds, exchanges or returns for change of mind, incorrect measurements supplied by you, or incorrect selections confirmed by you.

11.2 Nothing in clause 11.1 limits your rights under the Australian Consumer Law where goods or services are faulty, not of acceptable quality, not fit for a purpose you made known to us, or otherwise fail to meet a consumer guarantee.

11.3 If you believe there is a problem with your goods or services, please contact us promptly at info@tuckbox.com.au so we can assess it and, where a remedy applies, arrange repair, replacement, refund or compensation as required by law.

 

12. Warranty

12.1 In addition to your consumer guarantees, we stand behind our workmanship. If our workmanship proves defective under normal use and proper care, we will repair or replace the affected work.

12.2 This does not cover fair wear and tear; misuse, neglect or accidental damage; natural variation or movement in timber and other materials; damage from moisture, heat or unsuitable environmental conditions; alterations or repairs carried out by others; or failure to follow any care and maintenance guidance we provide.

 

13. Liability

13.1 To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our liability for any failure to comply with a consumer guarantee (other than a guarantee as to title, undisturbed possession or undisclosed securities) is limited, at our option, to resupplying the goods or services, or paying the cost of resupply.

13.2 To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability arising out of any order is limited to the amount you paid for that order.

 

14. Intellectual property

14.1 Designs, drawings, specifications and other materials we prepare remain our intellectual property unless we agree otherwise in writing. You may not reproduce or use them to have work manufactured by others without our consent.

14.2 Where you provide us with drawings or specifications, you warrant that you are entitled to do so and that our use of them will not infringe another person's rights.

 

15. Privacy

15.1 We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. We collect information to prepare quotes, fulfil orders, and provide our services.

 

16. Force majeure

16.1 We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including supply shortages, transport delays, industrial action, extreme weather, or acts of government.

 

17. Dispute resolution and governing law

17.1 If you have a concern, please contact us first at info@tuckbox.com.au so we can try to resolve it quickly and fairly.

17.2 These Terms are governed by the laws of Victoria, Australia, and the parties submit to the courts of that State. This does not affect your right to pursue a remedy through Consumer Affairs Victoria or the Victorian Civil and Administrative Tribunal (VCAT) where available.

 

18. Changes to these Terms

18.1 We may update these Terms from time to time. The version in force at the time you place an order applies to that order.

 

19. Contact us

Tuckbox
2/87 Merola Way, Campbellfield, VIC
Email: info@tuckbox.com.au
Phone: 0432 156 077